Every call lands in your team’s dashboard.
Appointments, call logs and prescription requests in one place. Your team sees what happened on the phone.
Your practice picks up. Every single call.
Clinivox answers calls in German, books appointments straight into your calendar and takes the load off your front desk.
Built for a busy practice.
What holds on every call, however full the waiting room is.
- Reachable
- 24/7
- Double bookings
- 0
- Emergency referral
- 112
- Voice and data
- EU
Your team looks after the patients in the practice. Clinivox looks after the phone.
What Clinivox deliberately does not do.
The most important limits are enforced in code, not just in the conversation script.
- No diagnoses, no medical advice.
Medical questions go to your team. Decisions stay with qualified staff.
- No double bookings.
Every booking locks the slot before it is written, even when the phone and the front desk book at the same moment.
- No appointments outside opening hours.
Working hours, breaks and days off are checked on every booking.
- No recording without consent.
The question is asked at the start and the answer is stored.
- No pretending.
Clinivox says at the start of every call that it is an AI.
Patient data never leaves the EU.
Health data is specially protected. That is why every step of a call runs with providers inside the EU.
- Call Your practice number
- Telephony Provider in Germany
- Application and database Data centre in Frankfurt am Main
- Speech recognition and voice Provider in Paris
- Language model Endpoint inside the EU
US services are never used for real calls.
Privacy in the product
ConsentErasureIsolationAudit trail
Privacy,
enforced in code.
- 01 / 04
Consent on the call
Without consent, no recording is stored. The application enforces this when writing.
- 02 / 04
Access and erasure
Data export and erasure under GDPR Art. 15 and 17 are product features, with fixed retention periods.
- 03 / 04
Separated tenants
Each practice sees only its own data.
- 04 / 04
Complete audit trail
Who or what changed which record, and when, is logged.
One fixed monthly price per practice.
All prices excl. VAT. Pay by SEPA direct debit or card.
- 01 · Vox Core
€349 / month
For individual practices looking to reduce telephone workload.
- 1,500 included minutes per month
- Up to 5 doctors
- Appointment booking, call routing and waiting list
- Health insurance verification
- Dashboard with call log
- Additional minutes: €0.20 / minute
- For most practices 02 · Vox Plus
€349 / month
For group practices with high call volumes.
- 2,000 included minutes per month
- Up to 5 doctors
- All Vox Core features
- Practice website development with online appointment booking and rescheduling
- Call recordings with consent archive
- Additional minutes: €0.20 / minute
- 03 · Vox Prime
Custom
For medical care centres, multi-location practice groups and clinics.
- Tailored minute allowance
- Unlimited doctors
- All Vox Plus features
- Single sign-on (SSO)
- Custom SLA and data processing agreement
Frequently asked questions
Do callers know they are talking to an AI?
Yes. Clinivox introduces itself as a digital assistant at the start of every call. That matters to us, and your patients rightly expect it.
What happens in a medical emergency?
Clinivox recognises warning signs such as chest pain or shortness of breath, refers the caller to 112 immediately and flags the call in the dashboard. It gives no assessment and no advice.
Can two callers get the same slot?
No. Every booking locks the slot in the database and checks again for overlaps before it is saved. That applies to the phone and the front desk alike.
Do we need a new phone number?
Usually not. You forward calls from your existing number, for example always, when busy or outside opening hours. We set this up together.
Where is the data processed?
Telephony in Germany, application and database in Frankfurt am Main, speech recognition and speech output in Paris. The language model also runs in the EU.
Does Clinivox work with our practice management system?
Clinivox exports appointments and data in FHIR and GDT format. We will work out which connection fits your PVS together.
Can we change the greeting and voice ourselves?
Yes. Name, voice, tone, greeting and emergency keywords are set in the dashboard. Changes apply from the next call.
Hear Clinivox answer for your own practice.
In a demo we set Clinivox up for your practice, and you make a test call yourself.
kontakt@mcsquaretech.com